Appointments are required, but we do accept walk-in appointments. Please note that scheduled appointments will take priority, so calling ahead will allow us to work you into the schedule and reduce wait time. We do offer drop-off appointments for established clients that are up-to-date on annual exams.

Please notify us at least 24 hours in advance if you are unable to make your appointment. Clients that miss their appointments or do not give adequate notice will be considered a “no show.” In order to hold future appointments, you will be asked for a deposit.

Appointment Tardiness

We make every attempt to see you close to your appointment time. The doctors do however sometimes run late due to the nature of the medical industry. Please call us if you are running late. If you arrive more than 10 minutes late for your appointment, we will see if it is at all possible for you to be seen, but it may be necessary to reschedule an appointment.

Mainstay offers discounts to rescue groups. Please call the office manager for more information regarding rescue discounts. No other discounts are available at this time.

Please expect an email or phone call from us within 7 days of lab testing. Hospitalized or sick patients will receive callbacks sooner.

Payment Policy and Options

In order to maintain our high standard of service, we require that payment is made at the time services are rendered. We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges. Mainstay Veterinary Practice is happy to accept: All major credit and debit cards — Visa, American Express, Discover, CareCredit, Debit Card, MasterCard CareCredit — When unexpected illness strikes a pet, unexpected expense strikes as well. Mainstay Veterinary Practice understands this and accepts payment through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can apply yourself online at www.CareCredit.com/apply . Pet Insurance — Pet insurance is a great option to make caring for your pet affordable, and ensure that they receive the care they need, when they need it. To learn more, please visit www.petinsurancereview.com .

Please give at least 3 business days to refill necessary prescriptions. The best way to request a refill is through our website or email.

Mainstay utilizes a secure network and a secure medical software system. We will never release or sell your private information. We will release medical history to referring practices. Sometimes we think your furry family members are so cute and we like to start them on our Facebook page ( www.facebook.com/mainstayvet ) or our website. We are very sensitive to what we post and will never release any private information with that photo and if you would not like us to use any photos, just let us know and it won’t be a problem!

Surgery & Dental Policies

A deposit is required to reserve your pet’s surgery, dental or sedation procedure date and time. Please notify us a minimum of 72 business hours in advance for canceling these procedures. Mainstay reserves the right to charge a cancellation fee if we are notified less than 72 business hours prior to the procedure.

Policies & Payment Options | Mainstay Veterinary Practice

Appointments
Appointments are required, but we do accept walk-in appointments. Please note that scheduled appointments will take priority, so calling ahead will allow us to work you into the schedule and reduce wait time. We do offer drop-off appointments for established clients that are up-to-date on annual exams.
Appointments Missed
Please notify us at least 24 hours in advance if you are unable to make your appointment. Clients that miss their appointments or do not give adequate notice will be considered a “no show.” In order to hold future appointments, you will be asked for a deposit.
Appointment Tardiness
We make every attempt to see you close to your appointment time. The doctors do however sometimes run late due to the nature of the medical industry. Please call us if you are running late. If you arrive more than 10 minutes late for your appointment, we will see if it is at all possible for you to be seen, but it may be necessary to reschedule an appointment.
Discounts
Mainstay offers discounts to rescue groups. Please call the office manager for more information regarding rescue discounts. No other discounts are available at this time.
Laboratory Tests
Please expect an email or phone call from us within 7 days of lab testing. Hospitalized or sick patients will receive callbacks sooner.
Payment Policy and Options
In order to maintain our high standard of service, we require that payment is made at the time services are rendered. We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.

Mainstay Veterinary Practice is happy to accept:

All major credit and debit cards — Visa, American Express, Discover, CareCredit, Debit Card, MasterCard
CareCredit — When unexpected illness strikes a pet, unexpected expense strikes as well. Mainstay Veterinary Practice understands this and accepts payment through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can apply yourself online at www.CareCredit.com/apply.
Pet Insurance — Pet insurance is a great option to make caring for your pet affordable, and ensure that they receive the care they need, when they need it. To learn more, please visit www.petinsurancereview.com.
Prescriptions
Please give at least 3 business days to refill necessary prescriptions. The best way to request a refill is through our website or email.
Privacy
Mainstay utilizes a secure network and a secure medical software system. We will never release or sell your private information. We will release medical history to referring practices. Sometimes we think your furry family members are so cute and we like to start them on our Facebook page (www.facebook.com/mainstayvet) or our website. We are very sensitive to what we post and will never release any private information with that photo and if you would not like us to use any photos, just let us know and it won’t be a problem!
Surgery & Dental Policies
A deposit is required to reserve your pet’s surgery, dental or sedation procedure date and time. Please notify us a minimum of 72 business hours in advance for canceling these procedures. Mainstay reserves the right to charge a cancellation fee if we are notified less than 72 business hours prior to the procedure.