Policies

Appointments

Appointments are required, but we do accept walk-in appointments. Please note that scheduled appointments will take priority so calling ahead will allow us to “work” you into the schedule and reduce wait time. We do offer drop-off appointments for established clients that are up-to-date on annual exams.

Appointments Missed

Please notify us at least 24 hours in advance if you are unable to make your appointment. Clients that miss their appointments or do not give adequate notice will be considered a “no show.” In order to hold future appointments, you will be asked for a deposit.

Appointment Tardiness

We make every attempt to see you close to your appointment time. The doctors do however sometimes run late due to the nature of the medical industry. Please call us if you are running late. If you arrive more than 10 minutes late for your appointment, we will see if it is at all possible for you to be seen, but it may be necessary to reschedule an appointment.

Discounts

Mainstay offers discounts to rescue groups. Please call the office manager for more information regarding rescue discounts. No other discounts are available at this time.

Laboratory Tests

Please expect an email or phone call from us within 7 days of lab testing. Hospitalized or sick patients will receive callbacks sooner.

Payment

Payment is due at the time of service. We accept all major credit cards and CareCredit.

Prescriptions

Please give at least 3 business days to refill necessary prescriptions. The best way to request a refill is through our website or email.

Privacy

Mainstay utilizes a secure network and a secure medical software system. We will never release or sell your private information. We will release medical history to referring practices. Sometimes we think your furry family members are so cute and we like to start them on our Facebook page (www.facebook.com/mainstayvet) or our website. We are very sensitive to what we post and will never release any private information with that photo and if you would not like us to use any photos, just let us know and it won’t be a problem!

Surgery & Dental Policies

A deposit of $200 is required to reserve your pet’s surgery, dental or sedation procedure date and time. Please notify us a minimum of 72 business hours in advance for canceling these procedures. Mainstay reserves the right to charge a $200.00 cancellation fee if we are notified less than 72 business hours prior to the procedure.

Canine & Feline General Health Requirements

For guests that have recently undergone a surgical procedure, MVP Resort requires that all sutures or staples be fully removed and any associated wounds be completely healed prior to booking services.